Frequently Asked Questions
Last Updated: October 14, 2026
General Questions
What does EWMS do?
Energy Workers Medical Services (EWMS) provides medical equipment and supplies to former energy workers covered under the Department of Labor (DOL) program. We coordinate equipment orders, handle required documentation, and work with case managers and nurses to ensure patients receive what they need.
Who can receive services from EWMS?
EWMS serves individuals approved under the Department of Labor energy workers program. If you are unsure about eligibility, our team can help guide you.
What types of equipment and supplies do you provide?
We provide a wide range of home medical equipment and supplies including daily medical supplies, bathroom safety equipment, blood pressure monitors, respiratory devices, and mobility aids. If you are unsure whether we provide a specific item, please contact us for more information.
Does EWMS work directly with nurses and case managers?
Yes. We work closely with nurses and case managers to coordinate equipment requests, gather required documentation, and ensure approvals move forward as smoothly as possible.
For Patients
How do I request equipment or supplies?
You, your nurse, or your case manager can submit a request by filling out the order form on our website. You may also contact us by phone or email atorders@ewmsmedical.comOnce we receive the request, we will coordinate with your care team to process the order.
Do I need to pay for my equipment?
Coverage through the Department of Labor program depends on approval and required documentation, including signed proof of delivery for durable medical equipment (DME). EWMS will guide you through the process and explain any requirements.
How long does it take to receive equipment?
Delivery times vary depending on approval requirements and equipment availability. EWMS works behind the scenes to gather documentation and follow up to ensure timely delivery.
Can I reorder supplies?
Yes. If you need replacement supplies or additional items, contact EWMS and we will help coordinate your reorder. Recurring supply arrangements can also be established.
Signed proof of delivery is now required
Effective October 10, 2026, the Department of Labor’s DEEOIC program requires signed proof of delivery for durable medical equipment (DME), including delivery and setup.
The patient must sign, or a representative, the patient’s spouse, or another family member age 18 or older may sign on the patient’s behalf. A nurse or case manager may also sign.
Once the item is delivered, EWMS can send the proof of delivery form by text or email to the preferred eligible signer.
Proof of Delivery Contact Preference (individual and contact method):
Please provide EWMS with the eligible signer’s name, relationship to the patient, preferred contact method (text or email), and mobile number or email address. If your online form does not include these fields, call (801) 841-4490 to share your preference.
For Nurses and Case Managers
How do I submit an equipment request?
Requests may be submitted by contacting EWMS directly by phone or email atorders@ewmsmedical.comor by completing the website order form. Please include the patient’s name, date of birth, and requested equipment details.
Will EWMS handle prior authorizations?
Yes. EWMS oversees the prior authorization process by coordinating with the Department of Labor, preparing Letters of Medical Necessity, collecting required documentation, and communicating updates to the patient and care team.
How will I know the status of a request?
Our team provides updates as requests move through the approval process. You may also contact us directly at any time for a status update.